What are key performance indicators (KPIs) used for?

Key performance indicators (KPIs) are essential tools used to evaluate the success and effectiveness of various functions within an organization. In the context of administrative functions, KPIs serve as measurable values that help assess how well these functions are performing against established goals. By tracking specific indicators, organizations can gain insights into areas such as efficiency, productivity, and overall operational effectiveness. This can include measuring response times to customer inquiries, accuracy of document management, or adherence to project timelines.

The other options, while relevant to employee and organizational performance, focus on more specific aspects. Employee satisfaction and attendance metrics are important, but they fall outside the broader evaluation of administrative effectiveness. Likewise, identifying training and development needs is a critical component of employee development, yet it does not directly measure the effectiveness of administrative tasks or functions. Therefore, the correct choice emphasizes the role of KPIs in assessing how well administrative operations contribute to the overall goals of the organization.