What can be a direct result of poor conflict management?

Prepare for the KOSSA Administrative Support Test. Use flashcards and multiple choice questions, with explanations provided for each. Equip yourself for exam success!

Poor conflict management can lead to higher turnover and reduced team morale because unresolved conflicts create a toxic work environment. When employees feel that their concerns are not addressed or that they are in a constant state of conflict, their job satisfaction declines. This negativity can prompt employees to leave the organization in search of a healthier workplace, thereby increasing turnover rates. Furthermore, as morale diminishes, teamwork suffers; employees may become disengaged, unproductive, and reluctant to collaborate. This creates a cycle where poor conflict management continually undermines the organizational culture and success, further reinforcing dissatisfaction among the workforce.

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