What does conflict management refer to?

Conflict management refers to techniques used to handle disputes and disagreements constructively, which involves recognizing conflicts as normal and often necessary aspects of interpersonal or organizational relationships. Effective conflict management aims to find resolutions that accommodate differing viewpoints while fostering a collaborative environment. This can include active listening, mediation, negotiation, and finding common ground. By addressing conflicts directly and constructively, organizations can improve morale, enhance teamwork, and prevent escalation of disputes.

The other options do not accurately reflect the concept of conflict management. Techniques to ignore disputes would likely lead to unresolved issues, thereby exacerbating tensions. Methods to raise employee salaries pertain to compensation management, which is unrelated to conflict resolution. A strategy for employee training focuses on developing skills rather than managing interpersonal conflicts.