What does "conflict resolution" entail?

Conflict resolution involves the process of resolving disagreements or disputes between individuals or groups. This means identifying the source of the conflict, understanding the perspectives of those involved, and working towards a solution that is acceptable to all parties. The goal is to restore harmony and facilitate effective communication, allowing individuals or groups to move forward positively.

The other options, while related to conflict management, do not encapsulate the core idea of conflict resolution. Avoiding disagreements, for instance, does not address the underlying issues and is not a proactive approach to resolving conflicts. Providing mediation training is a valuable skill that can help individuals manage conflicts better, but it is not the resolution itself. Documenting conflicts can be useful for understanding patterns or for future reference but does not actively resolve the issues at hand.