What does “internal communication” refer to?

Internal communication specifically refers to the flow of information that takes place among employees within an organization. This type of communication is crucial for achieving various organizational goals as it fosters collaboration, teamwork, and a sense of belonging among employees.

Effective internal communication enables information sharing about tasks, projects, and company updates, helping to align everyone with the organization's objectives. It can take many forms, including emails, meetings, intranets, and internal newsletters, all aimed at ensuring that employees are well-informed and engaged.

The other options refer to different types of communication that do not fall under the "internal" category. External communication involves interactions with clients or the public, promotional communication aims to enhance the organization's image or attract customers, and communication monitored by management speaks more to oversight and regulation rather than the internal sharing of information among employees. Thus, the focus on intra-organizational discourse distinguishes internal communication as its own critical area.