Which term describes a friendly or kindly attitude?

Prepare for the KOSSA Administrative Support Test. Use flashcards and multiple choice questions, with explanations provided for each. Equip yourself for exam success!

Goodwill is a term that encapsulates the concept of a friendly or kindly attitude, as it reflects a disposition to be helpful and to promote positive relations. This term often encompasses the broader aspect of having a positive sentiment towards others, indicating a willingness to support and engage amicably with them. In various contexts, goodwill can manifest in actions demonstrating care, support, and an overall congenial demeanor.

Friendliness, while related, specifically refers to the quality of being friendly and might not capture the deeper connotations of goodwill, which can include an underlying intent to foster goodwill in relationships or communities. Kindness is about the acts themselves—showing consideration and compassion towards others—but may not fully convey the ongoing, enduring sentiment that goodwill represents. Generosity typically focuses on the willingness to share or give freely, which, while potentially linked to a friendly attitude, does not inherently describe the quality of being amiable or kind-hearted as goodwill does. Thus, goodwill is the most accurate term to describe a friendly or kindly attitude.

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